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I am having trouble placing my order, what do I do?

If you are having trouble placing an order please email us at info@offgrid-store.com  we will be able to further assist you with any questions.


I placed my order, what happens next?

Once your order is placed, we will have it shipped right away.  It usually takes 3-5 days for the order to ship out, because we ship our items directly from the manufacturers, which is why we offer our products at the lowest price on the market.


What is your return policy?

As of now we do not accept returns due to the large quantities of orders.  If your item arrives damage.  Please send us an email at info@offgrid-store.com


Will my items arrive in one package?

We ship from multiple warehouses and manufacturers so your items may arrive in multiple packages.


How long will shipping take?

Our items are shipped from all over the world directly from the manufacturer, so items may take 10-30 days to arrive.


My order never arrived, what happens next?

Please let us know if your shipment has not arrived.  Be sure to check the shipping information you entered and make sure it is correct.  If you typed in the information incorrectly, we would love to send you your order to the correct address, however it will have to be at your cost.  

If the shipping information was correct and the shipment did not arrive, please send us an email at info@offgrid-store.com